ZOMATO CONTROVERSY
Introduction and Facts On 9 th March 2021, a matter arose which had not been witnessed ever before, in the transactions made through online food delivery industries. The issue arose in the evening hours between Hitesha (an Instagram beauty influencer) and Kamaraj (a Z omato delivery boy). As per the statements of the two and what seems to be agreeable by both the individuals, a representation of what had happened can be drawn up. Hitesh places an order at around 3:30 P.M. to deliver food to her location by 4:30 P.M. Kamaraj who is the delivery boy is assigned the task to deliver the food. While traveling to her location, Kamaraj faces a lot of traffic in his way thereby making him late to deliver the food. When he arrives at the location, Hitesha partially opens the door so that her dog does not run away. She accepts the delivery and places the food next to the door, on a table, and tells Kamaraj to wait till she speaks with the customer care about the late delivery and the pr